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Returns & Exchange Policy


Your money is 100% safe with UnderJeans and we are committed to ensure your 100% satisfaction with all purchases made on Underjeans.in or Spykar Stores. We have a comprehensive return policy which is tailored to protect our customers.

BEST HYGIENE PRACTICES

To maintain hygiene for all our customers we do not accept returns on any Innerwear: Briefs, Vests, Trunks and Boxers or any other product falling under our innerwear category.

 

SPYKAR RETAIL STORE RETURN & EXCHANGE POLICY

Undergarments like Briefs, Vests, Trunks & Boxers are Non-Exchangeable & Non Returnable products for Hygienic reasons.

All Underjeans Products are 100% QC checked and Genuine products. Still If there are any manufacturing defect, Exchange for it will be done on Case to Case basis.

 

UNDERJEANS.IN PURCHASES

RETURNS

Undergarments like Briefs, Vests, Trunks & Boxers are Non-Exchangeable & Non Returnable products for Hygienic reasons.

ITEM DAMAGED DURING SHIPMENT

If you received an item which is damaged upon arrival, please contact our Customer Care team immediately. You have the right to a full refund on all shipments that arrive damaged provided you inform us within 24 hours of receiving the package. To return an item, please follow the Return Instructions. Once the item is received, we will assess and validate. If approved, we will refund the purchase price of the damaged item.

EXCHANGE

There is no Exchange policy for products shopped on Underjeans.in

CANCELLATIONS

Products once ordered and confirmed by us cannot be cancelled.

 

PAYMENT TERMS

We currently accept India-issued Debit, Credit cards, Net banking, Mobile wallets & UPI. Unfortunately, we are not able to accept orders as Card on Delivery. Important information about payment: Payments are charged once the order is placed. Please note that we reserve the right to contact you for further information if there is an issue with your payment.

CASH ON DELIVERY

You cannot pay for orders placed on Underjeans.in using Cash on Delivery (COD).

PAYMENT SECURITY

We take security very seriously, so your personal details will be protected. We use the industry standard encryption protocol to protect your information from unauthorised use or disclosure. All confidential data, such as payment information, is encrypted and transmitted through a secure channel using SSL encryption. Should any unauthorized charges appear on your credit/ debit card or bank account as a result of shopping with underjeans.in, please notify your credit card provider or bank in accordance with its reporting rules and procedures. Please note that Spykar will never ask a customer to confirm any account or credit details via email. If you receive an email claiming to be from Spykar asking you to do so, do not respond and contact our Customer Care team immediately.

 

SHIPPING POLICIES

SHIPPING SERVICE & COSTS

We currently only deliver to destinations in India. Subject to the shipping rules and restrictions below, delivery is currently free for all purchases for orders above Rs.1000 from Underjeans.in. For orders under this value, a shipping charge of Rs. 100 (inclusive of all taxes) is chargeable for each order.

DELIVERY GUIDE

We make our best efforts to ship each item in your order within 7 working days of the order confirmation date. However in some cases, we may take longer, up to 21 working days, to ship the order as we may have to procure it from some other stores or warehouse. In the unlikely event that we are not able to ship your order completely within the stipulated time, we shall inform you about the same. During sale and peak periods, orders may take longer to process. Our delivery times should only be used as a guide.

RULES & RESTRICTIONS

Orders are processed and delivered on business days only. Business days are Monday to Saturday, excluding public holidays. Customers will be required to sign in for all deliveries. Due to logistical difficulties in making deliveries to certain remote areas, we reserve our right to cancel your order and/or make such order subject to additional terms and conditions (including, without limitation to, requiring such orders to be conditional upon a minimum value of products being ordered in a single transaction). Our Customer Care team will notify you of cancellation and/or such conditions after you place your order.

DELIVERY PROBLEMS

If our shipping provider cannot make delivery to you at the provided shipping address, an additional attempt will be made the following business day. In case of a second failure to deliver, the parcel will be sent back and a refund will be initiated for all pre-paid orders. If your parcel has been sent back, please contact our Customer Care team for assistance.

ORDER PROCESSING TIME

Most orders begin processing as soon as your online purchase is completed. Your order will be shipped once the items are located in stock. As soon as your order is shipped, you will be notified by email. Orders are typically dispatched within 24 - 48 hours on business days. Please note that business days are Monday to Saturday, excluding public holidays.